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Privacy Policy

Total Home Hero LLC

Effective Date: January 1, 2026

Last Updated: January 1, 2026

1. Introduction

Welcome to Total Home Hero LLC (\"we,\" \"us,\" \"our,\" or \"Total Home Hero\"), a Wisconsin Limited Liability Company. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in Wisconsin and surrounding areas.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

\nContact Information: Name, email address, phone number, mailing address within Wisconsin and neighboring states
\nAccount Information: Username, password, and account preferences
\nPayment Information: Credit card details, billing address, and payment history
\nProperty Information: Wisconsin property address, property type, service history, and maintenance records
\nService Request Information: Home service needs, preferred appointment times, special instructions, access information
\nCommunication Records: Records of your interactions with us, including emails, phone calls, text messages, and in-person consultations

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

\nUsage Data: IP address, browser type and version, pages visited, time and date of visit, time spent on pages, referring website addresses
\nDevice Information: Device type, operating system, mobile device identifiers
\nLocation Data: General geographic location based on IP address
\nCookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track activity and store certain information

2.3 Information from Third Parties

We may receive information about you from:

Service providers and subcontractors in Wisconsin
Industry partners and suppliers
Public property records (Wisconsin Department of Revenue, county assessor offices)
Credit reporting agencies (for certain services)
Social media platforms (if you connect your account)

3. How We Use Your Information

We use the collected information for various purposes:

\nService Delivery: To provide home maintenance, repair, and improvement services throughout Wisconsin
\nScheduling: To arrange service appointments and dispatch technicians to your property
\nCommunication: To respond to inquiries, send service updates, appointment reminders, emergency notifications, and customer support
\nTransaction Processing: To process payments, issue invoices, and maintain billing records
\nQuality Assurance: To follow up on completed services and ensure customer satisfaction
\nPersonalization: To customize your experience and provide service recommendations based on your property and history
\nMarketing: To send promotional materials, seasonal maintenance reminders, special offers, and newsletters (with your consent)
\nAnalytics: To understand service demand patterns and improve our offerings in the Wisconsin market
\nLegal Compliance: To comply with Wisconsin state laws, licensing requirements, and protect our rights
\nSafety and Security: To verify contractor credentials, conduct background checks, and ensure safe service delivery
\nInsurance and Liability: To maintain proper insurance records and handle claims if necessary

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers and Contractors

We share information with third parties who perform services on our behalf, including:

Licensed contractors, plumbers, electricians, and HVAC technicians operating in Wisconsin
Payment processors and financial institutions
Scheduling and dispatch software providers
Email and SMS communication services
Web hosting providers
Customer relationship management (CRM) systems
Background check and verification services

4.2 Business Partners

We may share information with:

Suppliers and equipment providers
Home warranty companies
Insurance providers
Professional associations (Wisconsin Builders Association, etc.)

4.3 Legal Requirements and Public Authorities

We may disclose your information if required by Wisconsin state law, federal law, or in response to:

Court orders or subpoenas
Requests from Wisconsin law enforcement agencies
Wisconsin Department of Safety and Professional Services (for licensing compliance)
Wisconsin Department of Revenue (for tax purposes)
Municipal building departments and inspection authorities

4.4 Business Transfers

In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another Wisconsin entity or out-of-state entity, your information may be transferred to the acquiring party.

4.5 Property-Related Disclosures

With your consent, we may share service records with:

Real estate agents (for property disclosures)
Home inspectors
Future property owners (maintenance history)

4.6 Emergency Situations

We may share information without your consent in emergency situations to protect health, safety, or property.

4.7 With Your Consent

We may share your information for any other purpose with your explicit consent.

4.8 Aggregated or De-identified Data

We may share aggregated or anonymized information that cannot reasonably be used to identify you.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Specific retention periods include:

\nActive Customer Records: Duration of business relationship plus 7 years (in accordance with Wisconsin business record retention requirements)
\nService Records: Minimum 7 years for warranty, liability, and tax purposes
\nPayment Information: 7 years in compliance with IRS and Wisconsin Department of Revenue requirements
\nMarketing Communications: Until you opt out or we determine the information is no longer relevant
\nWebsite Activity Logs: 2 years

Retention may be extended if required by Wisconsin law, ongoing litigation, or regulatory investigations.

6. Your Rights and Choices

As a Wisconsin resident and customer, you have the following rights:

6.1 Access and Correction

You have the right to access and update your personal information by:

Logging into your online account
Contacting our customer service at (715)551-9615
Emailing Jim@TotalHomeHeroWI.com

6.2 Deletion

You may request that we delete your personal information, subject to certain exceptions required by Wisconsin law, including:

Records required for tax purposes
Service history needed for warranty claims
Information necessary for legal compliance

6.3 Opt-Out of Marketing

You can opt out of receiving marketing communications by:

Clicking the \"unsubscribe\" link in our emails
Texting STOP to our SMS messages
Adjusting your account communication preferences
Calling us at (715) 551-9615
Emailing Jim@TotalHomeHeroWI.com

Note: You will still receive transactional messages related to scheduled services and account management.

6.4 Cookie Preferences

You can control cookies through your browser settings. Note that disabling cookies may limit your ability to use certain features of our website.

6.5 Do Not Track

Currently, we do not respond to Do Not Track signals, consistent with industry practice.

6.6 Data Portability

You may request a copy of your personal information in a commonly used electronic format.

7. Security Measures

We implement appropriate technical and organizational security measures to protect your personal information, including:

\nEncryption: SSL/TLS encryption for data transmission and payment processing
\nSecure Storage: Encrypted databases and secure cloud storage
\nAccess Controls: Role-based access limitations and multi-factor authentication
\nPhysical Security: Secure office facilities in Wisconsin with controlled access
\nBackground Checks: Verification of all technicians and employees who access customer properties
\nEmployee Training: Regular privacy and security training programs
\nVendor Management: Security requirements for all third-party service providers
\nIncident Response: Procedures to address security breaches in accordance with Wisconsin law

In the event of a data breach affecting Wisconsin residents, we will provide notification as required under Wisconsin Statute § 134.98.

8. Third-Party Links

Our website may contain links to third-party websites, services, or applications that are not operated by Total Home Hero LLC. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian in Wisconsin and believe your child has provided us with personal information, please contact us immediately at Jim@TotalHomeHeroWI.com, and we will take steps to delete such information.

10. Data Storage and Processing

Your information is stored and processed primarily within the United States, with servers located in secure data centers. While we strive to keep data within the U.S., some service providers may process data internationally. All such transfers are conducted with appropriate safeguards in place.

11. Wisconsin-Specific Information

11.1 Wisconsin Data Breach Notification

In compliance with Wisconsin Statute § 134.98, if we experience a data breach that compromises your personal information, we will notify you without unreasonable delay. Notification will be provided by:

Email to the address on file
Written notice to your mailing address
Telephone contact
Posting on our website (if notification cannot be made by other means)

11.2 Wisconsin Public Records

Please note that certain business records may be subject to public records requests under Wisconsin's Open Records Law (Wis. Stat. §§ 19.31-19.39) if Total Home Hero contracts with Wisconsin governmental entities.

11.3 Wisconsin Business Licensing

Total Home Hero LLC operates under applicable Wisconsin contractor licensing requirements. Our license information is available through the Wisconsin Department of Safety and Professional Services.

12. California Privacy Rights (CCPA)

If you are a California resident receiving services in California, you have rights under the California Consumer Privacy Act. Please contact us for information about exercising CCPA rights.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, Wisconsin law, or for operational reasons. We will notify you of any material changes by:

Posting the new Privacy Policy on this page with an updated \"Last Updated\" date
Sending email notification to customers with active accounts
Posting notice on our website homepage for 30 days

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Total Home Hero LLC

230171 County Rd S

Edgar, WI 54426

Privacy Officer

Email: Jim@TotalHomeHeroWI.com

Phone: (715) 551-9615

Business Hours: Monday-Friday, 8:00 AM - 5:00 PM Central Time

Mailing Address for Privacy Requests:

Total Home Hero LLC

Attn: Privacy Officer

230171 County Rd S

Edgar, WI 54426

For Wisconsin-specific privacy inquiries or to exercise your rights under Wisconsin law, please clearly indicate \"Wisconsin Privacy Request\" in your communication.

Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the State of Wisconsin, without regard to its conflict of law provisions. Any disputes arising from this policy shall be resolved in the appropriate courts of Wisconsin.

Acknowledgment

By using Total Home Hero LLC's services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. This policy is effective as of the date stated above and applies to all information collected by Total Home Hero LLC in the course of providing home services to Wisconsin residents and properties.

Total Home Hero LLC - Wisconsin Limited Liability Company

Serving Wisconsin homeowners with quality and integrity since 2025

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